An Overview of Our Process

Our firm operates on a contingency fee basis, meaning we only receive payment if we win your case. All initial consultations are complimentary. During this initial meeting, we will review your insurance policy and claim details to ascertain your coverage limits and loss extent, followed by a discussion of your options for recourse.

You deserve clear and prompt updates about your case. We commit to responding to all inquiries within 24 hours (usually sooner) and keeping you informed throughout the process. Our goal is to serve your best interests, and we will only take on your case if we believe we can achieve a successful outcome. Should we determine that our involvement might not benefit you, we will be upfront about it.

Our team will handle all interactions with insurance companies on your behalf, saving you from the hassle of endless calls and emails with challenging adjusters. With a reputation for effective negotiation, we strive to ensure that claims are paid fairly and justly.

When necessary, we enlist the expertise of professional engineers and contractors to assess and document the extent of your damage, ensuring a strong foundation for your claim.

Should negotiations with your insurance company reach an impasse, we are prepared to file a lawsuit to pursue coverage in court. We are also ready to challenge unfair claim practices and bad faith. Under the North Carolina Unfair and Deceptive Trade Practices Act, policyholders may be entitled to “treble damages,” three times the amount of any damages caused by the insurer's unfair or deceptive actions. Alternatively, even if these statutory violations may not exist in your case, certain conduct can still give rise to common law bad faith that can allow the recovery of punitive damages from the insurance company. In those situations, we will tenaciously pursue such claims.

If applicable, we assist in the appraisal process outlined in most first-party property coverage policies. In cases where there is agreement on property damage but a dispute over value, we can aid in designating appraisers and petitioning the court for a neutral umpire to resolve the dispute fairly.